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Frequently Asked Questions
Frequently Asked Questions
FAQ
Q: Is your site secure?
A: This site is hosted by ProStores, an Ebay company. ProStores use a 128-bit encryption shared SSL certificate provided by the Certificate Authority Thawte (a VeriSign company). All ProStores transactions are supported by Secure Socket Layer (SSL) encryption, also known as secure order protection, secure certificate or digital certificate. SSL is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of credit card data and consumer information.
Q: When can I expect my item to ship?
A: Items in stock will ship the same day. Items not in stock will show back order on your invoice and will generally ship in 1-2 days. If the product or delivery does not fit your time frame we offer a 100% money back guarantee. Q: What if delivery is longer?
A: If delivery will be longer than 1 - 2 days we will make every attempt to contact you to give you the option of waiting , taking a comparable product, or cancelling. If you are not satisfied with the comparable product we offer a 100% money back guarantee.
Q: What if I ordered Next Day Air?
A: If for whatever reason your item is back-ordered we will make every attempt to contact you to give you the option of waiting , taking a comparable product, or cancelling. If you are not satisfied with the comparable product we offer a 100% money back guarantee.
Q: What are your shipping costs?
A: Right now they are FREE on orders over $100! For UPS Ground. For all others you can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order. NOTE: Valid on orders under 10 lbs. For orders over 10 lbs standard shipping rates apply.
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